Shipments And Tracking
We are shipping from China.
Orders are usually processed and shipped within 2 business days after placing the order. We ship through EMS, DHL and UPS. Which usually takes 3 to 12 days before delivery, depending on the location of the receiver. All shipments have a tracking number and signature confirmation upon delivery.
We will be emailing you the Tracking number once the package has dispatched to the email address on file. Each and every packet is well-packaged and protected from any damages, you should receive the package in a great condition.
To trace your order, you can either follow the link sent by email, or simply use the tracking option in the website.
Delivery is guaranteed !
If you run into issues receiving your order, we will ship it once again at our expense.
Import taxes are the receiver's responsability , we do not guarantee there is going to be no import taxes.
Shipping rules:
- The customer is responsible for providing the correct address
- The customer must be in charge of any import taxes
- We always ship as a gift with less than 20$ value so you won't be charged for international import taxes
- All packages dispatch from our warehouse in China
- You shall get an email with a tracking number to follow
- It may take up to 10 days for the package to deliver
- It may take up to 48 hours for the tracking status to update
- Depending on your location, the shipment can have a delay for custom clearance.
Refund Policy
1. Conditions
Our policy lasts 5 days. If you have received the shoes, it has been 5 days. unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Exchange
(1). If there is no quality problem with the shoes.
if you need to exchange the shoes because of the sizes or personal reasons, Please contact us within 5 days by email.
(2). Defective or Damaged Product
if you have received shoes that is defective or has been damaged. If you need to change the same product, please send an email to [email protected].
3.Return
（1). If there is no quality problem with the shoes.
If there are no quality problems with the product, please contact us , we will send you the return address and you need to pay for the shipping fees.
(2). Defective or Damaged Product.
If you have received a defective or damaged shoe. If you need to return them, please contact us